Returns and Refunds
Cancellation and Refund
All fresh flower and plant orders may be amended or cancelled up to 48hrs before the intended delivery date by contacting us on 01628 477990 or via our contact page at www.flowerstudioshop.co.uk.
We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if as at the time you seek to cancel, the customisation process has begun.
In respect of non perishable goods you may cancel your order from the point at which you place your order until 14 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within 14 calendar days of cancelling. You are not entitled to reimbursement of costs for enhanced delivery.
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
In the event that goods are to be returned please return them to: Customer Services Department, The Flower Studio , 4 Liston Court, Marlow, Bucks, SL7 1ER.
Refunds are normally processed within 5-days of receipt of goods at our shop.
In the event that you are not satisfied with the our service or product any complaints should be addressed in the first instance to:
By email: firstname.lastname@example.org
By telephone: 01628 477990
By post: Customer Services, The Flower Studio , 4 Liston Court, Marlow, Bucks, SL7 1ER.
While our flowers are packed carefully to ensure they arrive as fresh and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please do contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged flowers in question within 72 hours of receipt of the flowers if possible. If we offer you a refund, we will refund you the full amount within 5 days.
While we do everything we can to make sure our flowers are delivered, sometimes mistakes do happen and deliveries don’t turn up. If we fail to deliver your order (i.e. if your flowers have not arrived within 48hrs of their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount within 5 days.
Please understand that due to the perishable nature of flowers, we are unable to accept returns on flowers and plants. We offer customers refunds or replacement flowers if the flowers are not delivered to an acceptable quality, as detailed above. For all non-perishable goods please contact directly to receive a pre-paid return bag and a full refund will be completed on return of the order.