Privacy Policy

The flower Studio Ltd

Company Number: 06793198

Privacy Policy

We are committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you. This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following policy carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the Website, how the information is used.

THE INFORMATION WE COLLECT

We may collect two types of information from users of the Website: (i) “Personal Information” (including, but not limited to, your name, date of birth, address, telephone number (including mobile number), credit card information or e-mail address; and (ii) anonymous “Non-Personally Identifiable Information” (such as information about how many users log on to our Website). The Personal Information we may collect and process includes:

• Personal details that you provide by filling in forms on our Website, information provided at the time of registering to use our Website, subscribing to our services or requesting further services, including, but not limited to, your name, date of birth, address, telephone number (including mobile number), credit card information or e-mail address;

• Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access;

• If you contact us, we may keep a record of that correspondence;

• Details of any transactions you carry out through our Website and of the fulfilment of orders

• Dealings with third parties who hold personal information on you (which could include organisations such as banks, credit card agencies). They may provide this information as a matter of ordinary business dealings, or we may ask them to do so.

USES MADE OF THE INFORMATION WE COLLECT

The Personal Information you provide on the Website will be used, amongst other things, for the following purposes:

• To process your order (including payment authorisation);

• To ensure that content from our Website is presented in the most effective manner for you and your computer;

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

• To notify you about changes to our services;

DIRECT MARKETING

If you are an existing customer, we may contact you from time to time (by e-mail, mail, telephone, SMS or other means) with information about goods and services similar to those which were the subject of a previous sale to you.

SECURITY

While no data transmission over the Internet is 100% secure, the security of our system is very important to us. We seek to ensure that up-to-date data storage and security techniques are used to protect the Personal Information. All our employees who process the Personal Information are also obliged to respect the confidentiality of this Personal Information.

YOUR RIGHTS

We have a legal obligation to ensure that the Personal Information is kept accurate and up to date. Please assist us to comply with this obligation by informing us of any changes to the Personal Information. You have the right to request details of the information we hold about you and to delete or rectify any inaccurate information about you by sending us a written request to :

The Flower Studio Ltd 4 Liston court, Marlow, Bucks, SL7 1ER

Stating your full name and your address.

CHANGES TO OUR PRIVACY POLICY

We may amend this policy from time to time. If we make any substantial changes in the way we use Personal Information we will notify you by email or an announcement on the Website. You should check this page from time to time to ensure you are happy with any changes.

CONTACT

If you have any questions/comments or requests about privacy, you can email us.

Delivery Options

  • Free
    Standard delivery
    3-4 day service Royal Mail*
  • £6.99
    Express delivery
    1-2 day service Courier
  • £6.99
    Next day delivery
    For orders placed by 12pm